Services
In the last 25 years 100% success rate in implementation projects
Allshare has a track record of 100%
success in its implementation projects over the last 25 years.
At various
levels we offer support for the implementation of (parts of) our solutions. If
you have chosen a SaaS solution our partners will also be involved in our
support. We will assign a consultant as a single point of contact to coordinate
all our support services for you. If desired this consultant can also act as a
project manager. The standard project management method used is PRINCE®2.
The products you will offer to your customers, the expected number of accounts and the considerations regarding risk and security are the basis for the consultancy we offer to determine the optimum configuration of your infrastructure and applications. Supporting you in applying this technical and functional configuration and implementing the solution is also within our service offering. You can also make use of these services in case you decide to extend your product offering to your customers and offer e.g. corporate savings, fiscal savings, consumer loans, various debit and credit cards, etc.
To summarise:
- Support and consultancy based on knowledge and experience with banking and software solutions to enable you to focus on your core competences.
- Structured approach to projects following PRINCE®2.
- Consultancy and support about security or configuring your infrastructure and solutions.
- Knowledge transfer through training on the job.
Maintenance and Support as it best suits you
We offer standard and customised services for each of our solutions, to meet your requirements, where applicable in cooperation with our partners. You can, e.g. following ITIL’s best practices, choose the service levels for the various services and adjust them when your requirements change over time.
Our service desk acts as the single point of contact to report any issue. It takes internal ownership of the reported issues and manages the processes of solving the issues. The service desk manages all administrative tasks, checks the statuses of the issues and provides feedback regarding these processes. Allshare will offer you support in solving serious (high urgency, high impact) production problems regardless of the cause, even in out of office hours.
Change requests and releases, enjoy the synergy effects
Imagine you would like to add new functionality to your solutions, or want to improve the process flow. We will help you to translate these plans into requirements for new solutions or for modifying your current solutions. Following your SLA we will agree on a release plan to implement the solution and realise the changes. This procedure will also work if changes are required based on the need to comply with changed Rules and Regulations, security requirements or technological developments.
Service management, to your full satisfaction
Our service manager that has been assigned to you is fully responsible for all services you use. Naturally we aim for your 100% satisfaction. Following your SLA we will report on the performance with respect to the agreed service levels on a regular basis. These reports will be discussed during regular service management meetings.
Special services, strategic and tactical
To approach your strategic and tactical issues and requirements from an IT perspective we offer a range of consultancy services. We can also consult and support you in designing specific areas like role-, interest- and commission structures. To support your management we can develop various reports for general or one time use.